COVID-19 Updates

In an effort to ensure the safety of our staff and clients, we are utilizing low-contact service to all our clients for all pet care needs.

Curbside Service

Please call us when you arrive. A member of our staff will meet you outside to transport your pet inside the building.

Dogs: Dogs must be wearing a leash, one can be provided by the staff if you do not have one.

Cats: Cats must be in a secure carrier with NO personal belongings or blankets.

At the conclusion of your pet’s exam, we will call you via phone to discuss a summary of the visit including treatment authorization, if needed. We will also take payment over the phone and any discharge instructions.  We can also email this information to you. Please allow extra time as these new processes will impact workflow.

Pet Care Services: We ask that any non-essential services such as nail trims, routine lab work etc. be postponed until we resume normal operations. If you are unsure if your pet needs to be seen please contact us. If you, or anyone in your household is ill we ask that you reschedule all non-urgent appointments to minimize staff exposure.

Medication Procedures: We are able to accommodate pharmacy refills via curbside pickup. We encourage all medication refills to be a minimum of a two-month supply. We will let you know when your medication can be picked up and ask that you call when you arrive.

We are following all guidelines given by AVAM, WSVMA and the CDC. Please be patient with us, as we follow the below appointment procedures.

According to CDC guidance, there is no evidence that companion animals or pets can spread COVID-19 to date. For the latest information about coronavirus and pets, we encourage you to visit the CDC and World Health Organization websites.